Rubbish Clearance Kingston is committed to making our website and digital services accessible to all users, including people with disabilities. We want everyone in the Kingston area to be able to find information about our accessible rubbish clearance services, understand it easily, and use our online features without barriers.
We are continually working to improve the user experience for everyone and to apply the relevant accessibility standards to our website and digital content.
Our goal is to conform to the Web Content Accessibility Guidelines version 2.1, Level AA. These internationally recognised guidelines explain how to make web content more accessible and usable for people with a wide range of abilities and assistive technologies.
We review our site design, structure and content with these standards in mind and carry out regular checks to identify areas that can be improved for accessibility and usability.
The Rubbish Clearance Kingston website is designed to work with modern screen readers used on desktop, laptop, tablet and mobile devices. We aim to use clear heading structures, descriptive text for images where they add meaning, and logical page layouts so that people using screen readers can navigate and understand our content more easily.
We also work to ensure that important content is presented as text, rather than only as images, so that it can be read by assistive technologies and adjusted for personal preferences such as font size, colours and contrast.
Our website is intended to be fully usable with a keyboard, without requiring a mouse or other pointing device. You should be able to move through menus and links, activate buttons and forms, and access key sections using standard keyboard commands such as the Tab, Shift plus Tab and Enter keys.
We aim to maintain visible focus indicators, so it is clear which element on the page is currently selected when using a keyboard. If you experience any difficulty using keyboard navigation on our site, please use the contact details below to let us know.
In addition to our website, we aim to make our rubbish clearance services in the Kingston area as accessible as possible. Where reasonable, we can adjust how we communicate and share information about services, bookings, and collections. This can include providing information in simpler language, reading information aloud over the phone, or helping you complete forms if you are unable to do so online.
If you have any specific access needs relating to our rubbish clearance services in Kingston, please contact us so we can discuss the most suitable way to assist you.
Accessibility is an ongoing process. As we update or add new pages and features, we assess them against WCAG 2.1 AA principles and test with a range of devices and settings. We also consider feedback from customers and staff in the Kingston area to identify where changes can make the website and our services easier to use.
Some legacy content or third party tools may not yet fully meet our accessibility targets. Where this occurs, we aim to provide an accessible alternative or explain how to obtain the information in a different way.
If you experience difficulty using any part of the Rubbish Clearance Kingston website, or if you need information about our services in a different format, you can contact us with your request. For example, you may ask for larger print, a simpler summary, or verbal explanations over the phone.
When you contact us about an accessibility issue, please describe the page, feature or information you are trying to use and the kind of support you need. We will review your request and aim to respond within a reasonable timeframe, explaining how we can help and what adjustments may be possible.
We welcome feedback about accessibility and use it to improve the experience for everyone using our rubbish clearance services in Kingston and the surrounding area.
Read the Accessibility Statement for Rubbish Clearance Kingston, outlining our commitment to WCAG 2.1 AA compliance, screen-reader support, keyboard navigation, and how to request accessible formats or assistance.
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