This Privacy Policy explains how Rubbish Clearance Kingston collects, uses and protects personal data relating to our customers and prospective customers. It applies to all Rubbish Clearance Kingston customers and enquirers located in our service area, including residents, landlords, businesses and other organisations who use or consider using our rubbish clearance and related services.
Rubbish Clearance Kingston provides waste and rubbish removal services to customers in our local service area. For the purposes of data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Kingston is the data controller in respect of the personal data we collect and process about you in connection with our services.
We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:
Identity and contact details such as name, title, address, email address, telephone numbers and contact preferences.
Service information such as details of your property or premises relevant to the service, type of waste to be removed, access instructions, job notes and photographs you choose to provide.
Transactional data such as records of quotations, bookings, invoices, payments made, refunds, charges and your service history with us.
Communications data such as emails, messages, phone call notes and any feedback or complaints you submit to us.
Marketing preferences such as whether you wish to receive service updates, offers or news from us by email, phone or text.
Technical and usage data where you interact with our online channels, including basic log information, device type, and pages viewed. We only collect the minimum technical data necessary to operate and secure our digital services and do not use it to make automated decisions about you.
We may collect your personal data in a variety of ways, including:
When you contact us by phone, email, online form or in person to request a quote or make a booking.
When you enter into a contract with us for the provision of rubbish clearance or related services.
When you communicate with us regarding an existing or past job, including queries, feedback and complaints.
When you interact with our website or other online presence where basic technical and usage data may be logged.
From third parties where you have asked or permitted them to share your data with us, for example letting agents, landlords or commercial partners who arrange services on your behalf.
We only process your personal data where we have a lawful basis under data protection law. Depending on the purpose, we may rely on one or more of the following lawful bases:
Contract: To take steps at your request before entering into a contract and to perform our contract with you, including providing quotes, carrying out collections, invoicing, taking payment and managing service issues.
Legitimate interests: To pursue our legitimate business interests in a way that is proportionate and respects your rights. This includes managing and improving our services, keeping appropriate business records, training staff, preventing fraud and ensuring the security of our systems and operations.
Legal obligation: To comply with our legal and regulatory obligations, such as tax and accounting rules, waste transfer and disposal requirements, and obligations relating to health and safety.
Consent: Where required by law, for example for certain types of direct electronic marketing, we will rely on your consent. You can withdraw your consent at any time using the contact details provided in this policy or by following any opt out instructions we provide.
We use the personal data we collect for the following purposes:
To provide and manage our rubbish clearance and related services, including arranging visits, carrying out collections, and dealing with follow up needs.
To issue quotations, confirmations, invoices, receipts and other service related documents.
To communicate with you about your enquiries, bookings, changes to services, service disruptions and important information relating to your contract with us.
To handle feedback, queries, disputes and complaints in an efficient and fair way.
To maintain accurate internal records of jobs completed, materials removed, payments received and other operational information.
To improve our services, train staff and monitor service quality, using aggregated or anonymised information where possible.
To send you marketing communications about similar services where we are permitted to do so and you have not objected, or where you have given consent. You can opt out of marketing at any time.
To comply with legal and regulatory obligations, cooperate with authorities where required, and protect our legal rights, for example in relation to the recovery of debts.
We will not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described above and where we have a lawful basis to do so. These may include:
Service providers acting as data processors who provide services such as payment processing, waste transfer and disposal, accounting, customer relationship management systems, information technology and system support.
Professional advisers including accountants, auditors, legal advisers and insurers, to the extent reasonably necessary for the services they provide to us.
Regulators, law enforcement bodies and other public authorities where we are required or permitted by law to do so.
Other parties where you have expressly asked us to share your data, for example where we coordinate with your landlord, letting agent or facilities manager.
Where we use data processors, we ensure they are bound by written contracts that require them to only process personal data on our instructions, keep it secure and comply with applicable data protection laws.
Our core operations and data hosting are intended to be located within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside of these locations, we will ensure that appropriate safeguards are in place, such as using countries recognised as providing an adequate level of protection or putting in place standard contractual clauses approved for this purpose.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. In practice this means:
Enquiry and quotation data is typically kept for a limited period so that we can respond to your requests and follow up where appropriate.
Customer and transaction records are usually retained for a number of years after the end of your relationship with us, in line with legal limitation periods and tax and accounting requirements.
Marketing data is retained while you remain subscribed or until you object or withdraw your consent, after which we will keep a minimal record of your preference to ensure that we respect your choice.
When data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked to you.
Under data protection law you have certain rights in relation to your personal data. Subject to applicable conditions and exemptions, these may include:
Right of access: You can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purpose it was collected.
Right to restriction: You can request that we restrict the processing of your data in certain situations, for example while we investigate a concern about accuracy.
Right to data portability: You can request that we provide certain personal data to you or another organisation in a structured, commonly used and machine readable format.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests, and you always have the right to object to direct marketing.
Rights relating to consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We would encourage you to contact us first so that we can try to resolve your concerns.
We take the security of your personal data seriously. We implement technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are kept under review and updated as appropriate in line with our business operations and industry practice.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will apply from the date it is made available. We recommend that you review this policy periodically to remain informed about how we handle your personal data.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or want more information about how we handle your personal data, you can contact Rubbish Clearance Kingston using the contact details provided on our customer communications and service documents.
Read the Rubbish Clearance Kingston Privacy Policy explaining what personal data we collect, how we use it, our lawful bases, retention periods, processors, and your GDPR rights.
Get a quote
Kingston, the capital of Jamaica, is rapidly gaining attention as a prime location for property...
Located just 20 miles north of the bustling metropolis of New York City lies the charming town of...
Renewable energy sources are becoming increasingly popular due to their clean, sustainable and...
Kingston, the vibrant capital of Jamaica, is well-known for its rich culture, beautiful...
Kingston, the capital city of Jamaica, is renowned for its vibrant culture, rich history, and...
Kingston, the vibrant capital of Jamaica, boasts an eclectic blend of rich culture, rhythmic...
(69)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
