Read the full terms and conditions for rubbish clearance and waste collection services provided by Rubbish Clearance Kingston, including bookings, payments, cancellations, liability and legal compliance.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Kingston provides rubbish clearance, waste removal and related services. By making a booking, accepting a quotation or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Rubbish Clearance Kingston, the provider of waste collection and clearance services.
Customer means the individual, firm or organisation that requests or receives the services of the Company.
Services means rubbish clearance, waste collection, removal, loading, transportation, disposal, recycling and any related services provided by the Company.
Premises means the address or location where the Services are to be carried out.
Waste means any items, materials or goods presented by the Customer for collection, removal or disposal as part of the Services.
The Company provides general household, garden, office and commercial rubbish clearance and waste collection services, including loading, transport and disposal of Waste. The exact scope of the Services will be as described in the quotation, booking confirmation or written communication agreed with the Customer.
The Company reserves the right to refuse to collect certain types of Waste, including but not limited to hazardous, toxic, medical, clinical, chemical or prohibited materials, or any items that cannot legally be transported or disposed of under applicable waste regulations.
3.1 Booking Requests
Customers may request a booking for rubbish clearance or waste collection by telephone, email or other accepted communication method. The Customer must provide accurate and complete information about the type, approximate volume and location of the Waste, access conditions at the Premises, and any special requirements.
3.2 Quotations and Estimates
Any quotation or price indication provided by the Company prior to attending the Premises is based on the information supplied by the Customer and is an estimate only. The final price may change if the actual Waste, volume, access or working conditions differ from the description originally given by the Customer.
3.3 Booking Confirmation
A booking is only confirmed when the Company has accepted the booking and provided a confirmation by telephone, email or other written communication. The Company reserves the right to decline any booking request at its sole discretion.
The Customer must ensure that the Company has safe, adequate and timely access to the Premises at the agreed date and time. This includes arranging suitable parking or entry permissions where required and ensuring that any gates, doors or access points are open or otherwise accessible.
The Customer is responsible for obtaining all necessary consents, permits or authorisations from third parties, including landlords, neighbours, local authorities or building managers, where access or parking is restricted or controlled.
If access is delayed, restricted or unsafe, the Company may, at its discretion, charge waiting time, an additional call-out fee or cancel the booking, in which case a cancellation charge may apply.
5.1 Pricing Basis
Unless otherwise agreed, charges are based on the volume and weight of Waste collected, the labour involved, access conditions, any special handling requirements, disposal costs and any relevant surcharges. Minimum charges may apply.
5.2 On-site Assessment
Upon arrival at the Premises, the team may carry out a visual assessment of the Waste and confirm the final price before commencing work. If the Customer does not agree to the final price, the Company may cancel the job. A call-out or attendance fee may be charged in such circumstances.
5.3 Payment Methods
Payment is due in full on completion of the Services, unless otherwise agreed in writing in advance. The Company may accept payment by cash, card or other agreed methods. For business or account Customers, alternative payment terms may be agreed in writing.
5.4 Late Payment
Where credit terms have been agreed, if payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate permitted under applicable law and to recover all reasonable costs incurred in pursuing the debt.
6.1 Customer Cancellations
If the Customer wishes to cancel or reschedule a booking, the Customer must inform the Company as soon as possible.
If cancellation is received at least 24 hours before the scheduled arrival time, no cancellation fee may be charged. If cancellation is received less than 24 hours before the scheduled arrival time, the Company reserves the right to charge a reasonable cancellation fee to cover administrative and operational costs.
6.2 Company Cancellations
The Company reserves the right to cancel or postpone a booking in cases of vehicle breakdown, staff illness, extreme weather, access issues, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to inform the Customer and to rearrange the Services at a mutually convenient time. The Company shall not be liable for any loss arising from such cancellation or delay.
6.3 Waiting Time
If the team is required to wait beyond a reasonable period due to lack of access, delays at the Premises or other Customer-related issues, the Company may apply a waiting time charge at its standard rate. If the delay prevents completion of the Services, the booking may be treated as a late cancellation.
The Company operates in compliance with applicable UK waste management and environmental regulations. All Waste collected will be transported and disposed of at authorised facilities, with reuse and recycling undertaken where reasonably practicable.
The Customer must not present for collection any hazardous, restricted or prohibited waste, including but not limited to asbestos, solvents, paints, chemicals, oils, fuels, gas bottles, clinical or medical waste, biological waste, explosives or pressurised containers, unless prior written agreement has been given and appropriate arrangements are in place.
If such Waste is discovered within a load after collection has begun, the Company may refuse to remove it, return it to the Premises or charge additional fees associated with specialist handling and disposal. The Customer shall be responsible for all costs, fines or penalties arising from any breach of waste legislation caused by incomplete or inaccurate information supplied by the Customer.
The Customer warrants that:
All Waste presented for collection is owned by the Customer or that the Customer has full authority from the owner to dispose of it.
The Waste does not contain any items of significant value that the Customer intends to keep.
No hazardous or prohibited items are included in the Waste unless previously disclosed and accepted in writing by the Company.
All information provided to the Company regarding the nature, quantity and location of the Waste is accurate and complete.
9.1 General Liability
The Company shall exercise reasonable care and skill in the performance of the Services. However, the Company shall not be liable for any loss, damage, costs or expenses arising from:
Any pre-existing defect, structural weakness or latent condition at the Premises.
Failure by the Customer to remove or protect items not intended for disposal.
Access routes that are unsuitable for vehicles or manual handling.
Events beyond the Companys reasonable control.
9.2 Damage to Property
The Customer must inform the team of any fragile surfaces, hidden cables, pipework or structural vulnerabilities before work begins. The Company will not be responsible for minor cosmetic damage, wear or scuffs that occur during normal rubbish clearance activities, especially in confined spaces or where access is restricted.
Any claim for damage must be reported to the Company in writing as soon as reasonably practicable and in any event within 48 hours of completion of the Services, with supporting evidence where available.
9.3 Exclusion of Indirect Loss
To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, business interruption, loss of use or loss of opportunity, arising out of or in connection with the Services.
9.4 Limitation of Liability
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited by law. Subject to the foregoing, the Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid by the Customer for the specific Services giving rise to the claim.
Once Waste has been removed from the Premises and loaded onto the Companys vehicle, it is not usually possible to retrieve individual items. The Customer is responsible for ensuring that no items intended to be retained are mixed with the Waste.
The Company accepts no liability for the loss of any items that the Customer has not clearly identified and removed from the Waste before clearance begins.
The Company is committed to providing Services in a safe and professional manner. The Customer agrees to cooperate with any reasonable instructions given by the team for health and safety reasons, including restrictions on entry to certain areas of the Premises while work is ongoing.
The Company reserves the right to withdraw staff and discontinue the Services if they are subjected to abuse, threatening behaviour or unsafe conditions. In such circumstances, the booking may be treated as cancelled by the Customer and charges may apply.
The Company may collect and store personal information about the Customer in order to process bookings, deliver the Services, issue invoices and handle enquiries. This may include the Customers name, contact details, service address and details of the Services provided.
The Company will take reasonable measures to keep this information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations or recover unpaid charges.
If the Customer is dissatisfied with any aspect of the Services, the Customer should contact the Company as soon as possible, providing full details of the issue. The Company will investigate the matter and seek to resolve complaints in a fair and timely manner.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Continued use of the Services after any changes have been published will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.
By making a booking, confirming acceptance of a quotation, or permitting the Companys staff to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
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